- Contact Blue&Cream customer service for a Return Authorization (RA) within 5 days of delivery by emailing estore@blueandcream.com
- Once you have received approval, fill out the RA form that is provided with your shipment.
- Blue&Cream will only accept returns with a proper Return Authorization number. This number should be printed on the outside of the package.
Receiving a Refund:
Only full priced items are eligible for a refund. A Return Authorization must be requested within 5 days of receipt of your shipment. A full refund will be extended once a Return has been Authorized and the Return Authorization process is followed.
Returned Merchandise must be accompanied by your original receipt, and merchandise must be in its original condition. Merchandise returned without the original security tag, or a damaged security tag, may not qualify for a refund or exchange.
Once Returned Merchandise is processed, Refunds will be issued in the original form of payment. Please note credit card refunds may take up to 10 business days to appear on your bank statement, depending on the participating banks processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this process. However, www.blueandcream.com will email you receipt confirming your refund once the merchandise has been received and processed. To request receipt, please email estore@blueandcream.com with your original order #.
Please note: Returns may incur a small processing fee.
Further policies that relate to Returns or Return Authorizations are as follows:
- All Sale items are final sale.
- Swimwear, underwear, accessories, body suits, and discounted/sale merchandise are considered FINAL SALE and no Return Authorization will be granted.
- Merchandise must not be worn, altered or washed.
- Footwear must include the original shoebox in its original condition, without postal labels and may only be returned for a size exchange.
- International sales are FINAL SALE and not eligible for return/exchange for any reason.
- Items returned without a Return Authorization will not be accepted. The additional shipping cost incurred will be automatically charged to your account.
- Shipping and handling charges are not refundable.
Late Returns:
Your item(s) should be sent back to us within 5 days. Returns outside this window are considered Final Sale.
Faulty Goods:
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair items if faulty. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
Price Matching:
Blue&Cream is happy to extend special consideration for “price match” requests on an order if request is submitted prior to purchase. Please be aware that the “price match” function implies that the exact style and size of an item must be available for purchase at a competitive retailer at the time your request is made, or a “price match” adjustment may not be accommodated.
Exchanges:
There is a $10 shipping charge to exchange items for a different size. All exchanges are based on stock availability. Simply request an RA number by contacting Blue&Cream customer service.
Unauthorized Returns:
Returns that do not meet the qualifications for a returnable item will be returned to sender or a credit will be issued less a “Restocking Fee” of Blue&Cream’s determination.
