Returns By Mail
Elaine Turner returns are completely hassle free. Just follow these three easy steps and your refund will be on its way.
- Contact Customer Service at 1-877-599-PINK (7465) or firstname.lastname@example.org for a return authorization tracking number and pre-paid shipping label.
- Affix the pre-paid shipping label to the original packaging and enclose the merchandise with tags still attached, along with the completed Returns and Exchanges form.
- Drop the package off at your local United States Postal Service office or a FedEx drop-off location.
A credit in the amount of the purchase price, less any applicable shipping charges, will be refunded back to the original payment method within 14 days. A fee of $5.00 will be deducted from the refund for the return shipping costs. Please allow 3 – 5 additional business days for the refund to be reflected in your account. To check the status of your return, please contact Customer Service at 1-877-599-PINK (7465) or email@example.com.
To exchange a purchase for an alternative size, color, or another item altogether, please contact Customer Service at 1-877-599-PINK (7465) or firstname.lastname@example.org for a return authorization tracking number and pre-paid FedEx shipping label. There will not be any shipping charges associated with the exchange. Please complete the Returns and Exchanges form provided in your shipment and follow the Returns By Mail instructions above. The exchange will be processed within 14 days of receipt. Please note that all exchanges are subject to inventory availability.
In-Store Returns & Exchanges
All items purchased online from ElaineTurner.com can be returned to any Elaine Turner store, free of charge. New, full-price merchandise can be returned or exchanged within 30 days of the order delivery date. Sale or discounted merchandise can be returned or exchanged within 10 days of the order delivery date. To return an item in store, present the original invoice or packing slip along with the unwashed, unworn merchandise with tags still attached.
- For exchanges, please note that the exchange is subject to inventory availability.
Elaine Turner is not responsible for damages that occur during the care of an item, such as dry cleaning, washing, or wear. However, if you receive an item that is defective, damaged, or incorrect, please notify Customer Service at 1-877-599-PINK (7465) or email@example.com within 5 business days of receiving the merchandise. Please keep the original box and packaging materials. A FedEx return label will be provided for returning the damaged merchandise free of charge. If a replacement can be located, it will be sent free of charge as soon as possible assuming that the returned merchandise has not been worn or washed and all tags remain attached.
Elaine Turner will honor a one-time price adjustment on items that are marked down within seven days of the purchase date. Items not purchased at full-price, those purchased with a promotion code or discount, and final sale items are not eligible for a price adjustment. To receive a price adjustment, please contact Customer Service at 1-877-599-PINK (7465) or firstname.lastname@example.org or bring your original receipt, invoice, or packing slip to an Elaine Turner retail store. If your purchase is eligible for a price adjustment, a refund will be issued to the original payment method.
Elaine Turner ships to the contiguous United States, Alaska, and Hawaii. All orders are shipped via FedEx or SmartPost (delivered by USPS) and should be received within 7 – 10 business days after processing. Delivery times do not include Sundays or holidays. Shipping methods and fees may vary by delivery location and your order total will update accordingly to reflect these variances.
*Free Shipping is valid on purchases of $150+ before taxes and after discounts are applied.
**All 2-Day and Overnight shipments must be placed by 1pm Central Time for same day shipping; otherwise, the order will be processed the following business day.