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US Pets

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Here at US Pets, we know how important your pet is to you and we know what you want. You want to be able to safely and easily provide what your animal needs when they need it. You want speedy, secure shipping right to your door. Most importantly, you want to be able to take care of your beloved animal without breaking the bank!

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About

Here at US Pets, we know how important your pet is to you and we know what you want. You want to be able to safely and easily provide what your animal needs when they need it. You want speedy, secure shipping right to your door. Most importantly, you want to be able to take care of your beloved animal without breaking the bank!

We know all these things and more because all of us here at US Pets are pet owners and we treat our animals like our children! We set out to provide everything that a dedicated owner will want to provide for the more furry members of their family at prices that are fair and without the hassle and gimmicks you often find yourself having to deal with when you just want to quickly shop and move on with your day. In fact, our mission statement is proudly displayed right on our home page:

Return Policy

No-Questions-Asked Return Policy

USPets.com proudly stands behind all of our fine products. We hope for and will gladly guarantee you and your pet’s satisfaction 100%! If you or your pet are unsatisfied with any item in our catalogue, you can return it or replace it absolutely free within 30 days of delivery of your original purchase, with no questions asked!

In the unlikely event that for some reason you or your pet do not absolutely love any item in our catalogue, please contact us via phone at 1-888-415-PETS (7387) or through email at support@uspets.com. To ensure a smooth refund via your purchasing method, please keep a copy of your original purchase receipt. Customers without a receipt may exchange for an item of equal or lesser value.

When returning a package, it is a good idea that you use a form of traceable delivery, such as a tracking number or delivery confirmation. Since we can’t be responsible for lost packages, it is suggested that you insure a package you are returning, and obtain a copy of the shipping receipt.

We work tirelessly to ensure that you have the best possible shopping experience at USPets. If you can think of anything we’ve missed, or just have a suggestion or concern, we want to hear it! Don’t hesitate to call us toll free at 1-888-415-PETS (7387) or drop us a line via email at

 
Shipping Info

FREE shipping on all orders over $79.99!

Orders are usually shipped the day after they were received. The normal delivery time is 5 to 9 business days. We do offer priority shipping (3 to 5 business days) and overnight shipping for an additional charge.

In the event that we are unable to expedite the shipping of your order, we will ship the order using the next fastest delivery option available. In these cases, we will process a refund between the two shipping methods.

Once your order is placed, you will receive a confirmation email with your order summary. Orders are subject to verification of payment information by phone or email.

Tracking Your Order

Once you submit an order, you will receive a confirmation email detailing your shipment. As items are shipped, we will send you emails detailing the shipments and tracking numbers. You can also keep track of your order and shipping information online.

Package Tracking: When selecting overnight shipping, our order notification email includes your USPS receipt number which can be used to track the status of your delivery. You can do this by visiting the Track and Confirm page at the US Postal Service website. Note that USPS does not track the detailed progress of your shipment, just the delivery confirmation.

Note that some circumstances may affect delivery of your order such as whether your shipping address is a house or an apartment, and whether deliveries can be left outdoors. Postal policies for your area may dictate that your package be held at a local office until you pick it up in person. Call your local post office directly for the delivery policy for your area.

 
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